Quality
Keeping in line with industry-accepted standards
Introduction / our focus on customer satisfaction - id ligula porta felis euismod semper. Fusce dapibus, tellus ac cursus commodo, tortor policy condimentum nibh, ut standards and certifications massa justo sit amet risus. Cras justo odio, dapibus ac facilisis in, egstas eget quam. Cras justo odio, dapibus ac facilisis in, egestas eget quam.
Our policy
Borealis' commitment to quality is laid down in its quality policy, which is company-wide embedded in our activities. The Policy is based on the following principles:
- Customer satisfaction
Customer satisfaction are the responsibility of all employees. Customer satisfaction is monitored regularly via customer surveys and supported by an integrated complaint management system - Leadership
We achieve customer satisfaction through efficient business and manufacturing processes, managed and executed by competent people with the right attitude and behaviour promoting our zero defects mind-set. - Engagement of people
Quality is the responsibility of all our employees - Process approach
We have in place a well-established integrated management system for quality, health, safety, environment and energy. The compliance of this management system is monitored by performance indicators and regularly reviewed through internal audits and management system reviews with top management involvement. Compliance is certified externally via the relevant ISO standard certifications - Improvement
We improve continuously and seek nimble solutions in order to fulfil the customer’s today and future need - Evidence based decision making
To achieve our quality principles, we have implemented a company-wide system and process for continuous improvement to drive learning and best practice sharing beyond the commonplace standards. - Relationship management
Whenever we fail to satisfy customer expectations, we do our utmost to recover customer confidence and to avoid that the problem occurs again
